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Service Center Representative M-F, 8:00am to 5:00pm - Salt Lake City, UT

Quick Facts
Company Name:Nelson Labs
Location:Salt Lake City, UT
Employment Type:Full Time
Category:Customer Service
Pay:$17-18 DOE - Hourly
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At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of laboratory testing and consulting services; dedicated to the mission of helping the best companies in the world improve the quality of life by providing the highest standard in laboratory testing.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays and PTO, and the opportunity to attend many company-sponsored employee and family events.

It's what we do that has the greatest impact, so... we offer comprehensive training programs, mentorship, innovative lab practices, and a culture of employee collaboration.


Our Service Center Representatives ensure service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions.

Essential Job Duties

Section Responsibilities

  • Answer inbound calls from clients with high energy and positivity
  • Ensure first-answer service and responsiveness for Nelson Laboratories clients.
  • Communicate effectively with clients to identify needs and provide proactive solutions.
  • Communicate status updates to sponsors with ongoing communication regarding testing including technical details of our testing services.
  • Guide clients on how to use Nelson systems more effectively.
  • Assist with the Customer Loyalty Program
  • Perform other duties as assigned.

Regulatory Compliance

  • Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.)
  • Know and follow company policies and procedures.

Professional Development

  • Complete required training on time.


High School diploma and applicable customer service experience; or A.A. /A.S or B.A. /B.S. degree (Public Relations, Communications, Business, or applicable degree strongly preferred.)


  • Outstanding Customer Service Skills
  • Strong Communication Skills
  • Ability to learn and master technical details of the company's testing and operations
  • Computer Skills: Knowledge of Microsoft Office, Email and Excel.
  • Time Management Skills
  • Problem Solving Skills
  • Attention to Detail
  • Multi Task Driven

Work Environment

Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.

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