Tier 2 Customer Service Representative $17.50/hour Salt Lake City, UT This well-funded start up is challenging the status-quo of real estate by pairing renters with top-of the line, beautifully designed homes, great roommates, unique amenities and more flexible and convenient living solutions. We are looking for thoughtful, innovative, knowledgeable and enthusiastic Tier 2 Customer Service Representatives to complete this growing Utah team. If you’re full of grit, love to solve problems, and have a passion for helping others, you belong on our team. We are interviewing now and can’t wait for you to apply! More about you: You have excellent written and verbal communication skills You have 2+ years customer support experience required You have 1+ years dealing with escalated calls You enjoy helping solve problems and dealing with escalated situations You love feedback and are hungry to grow your customer service career You enjoy change and love to be a part of the start of something new You are detail oriented, organized, comfortable meeting deadlines, and can easily adapt You are comfortable with computer technology You are empathetic, confident and outgoing What you will do: Work with customers over email, chat, and phone with a variety of property management inquiries Own the resident support experience from beginning to end, documenting when needed Assist with solving resident issues, partnering with other teams as needed Help to identify trends and reduce the number of calls coming in Be able to assist our tier 1 team and see where things can be improved to better customer experience and business efficiency Why you want to work here: World-class healthcare, dental and vision insurance Cool, casual, fast paced culture Room for growth, and emphasis on employee development Team happy hours, dinners, and fun events Flexible schedules, competitive pay, equity options PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.