If you like Home Automation you will love working at Control4. We are looking for an RMA technician to help drive the quality of our Home Automation products to higher levels. The RMA technician is responsible for processing, verifying, Return to Vendors (RTV) and repairing as required incoming Return Material Authorizations (RMA's) from the field. You will be responsible for ensuring the RMA process is followed for all units received from our dealers/distributors. This includes, receipt of product into the ERP and data systems (SAP, Salesforce), evaluating, testing RMA symptoms, and proper disposition of the unit both systematically and physically. You will be responsible for reading, analyzing, and repair of product which fall into the "repair" category. Repairs could consist of software re-flashing, soldering, replacement of main boards, and power supply swaps or repairs. This position also supports the engineering and quality teams when requested for root cause analysis. You will be responsible for the maintenance and overall condition of tools and test equipment at your work station and within the overall fulfillment department (this includes helping support the onsite functional test stations). There will be times you will be needed to assist with the system transactions, preparations, and shipment of RTV's back to our suppliers. This position will require overtime from time to time as business needs dictate especially at crucial month end and quarter end periods.
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