At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of sterility assurance, medical device evaluation services and expert advisory services.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays, time-off and the opportunity to attend many company-sponsored employee and family events.

Nelson Labs employees play a critical role in reaching our mission of: Safeguarding Global Health.

Education and experience requirements:

Minimum 18 years old with a High School Diploma or equivalent. AS or BS in business management or equivalent experience preferred. Demonstrated proficiency in order processing or applicable experience. Completion of a supervisor course preferred.

Job Summary:

The supervisor assists the Sr. Lab Operations manager. The key responsibility of the Supervisor is to supervise direct reports, workflow and project management within the department. Acts a supervisor, ensuring that proper employee coverage and training needs are met. They assist with metrics and quality improvements. This a working supervisor role, job description is in addition to employee's regular duties.

Essential Duties:

• Coordinate with the Sr. Lab Operations Manager to ensure coverage for business hours
• Coordinate with the department leader to execute the process improvements within department and cross functionally
• Supervise workflow and ensure resources and personnel are adequate to meet the requirements of the client.
• Meet regularly with team to assess resource needs
• Ensure adequate cross-training within the department to effectively manage changes in workflow.
• Coordinate with workflow with other supervisors
• Maintain and monitor production and quality metrics in accordance to NL performance goals
• Recommend enhancements to improve customer service
• Develop and implement process improvements to increase efficiencies and reduce waste.
• Ensure company-side communications are disseminated to the appropriate personnel.
• Ensure the NL service standard is known and practiced within the section.
• Act as a subject matter expert (SME) for the team and knowledgeable of NL departments/systems
• Effectively resolve problems in a timely manner with little or no supervision
• Assist in training others on understanding interrelated systems
• Supervise and conduct career development reviews for employees
• Recognize employee's accomplishments
• Perform one on one meetings, establishing objective guideline for annual review
• Manage personnel issues and provide timely feedback/reinforcement on performance
• Ensure personnel have adequate knowledge and training to perform their job functions.
• Ensure personnel receive and complete required training in a timely manner
• Ensure personnel know and follow company policies and procedures.
• Assist with the day to day order processing and/or discrepancy processing as outlined in Sr. job descriptions

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

Professionalism

• Attend work regularly and reliably.
• Adhere to all policies and procedures.
• Perform other duties as assigned

Competencies of this position

• Attention to detail
• Ability to follow written instructions
• Verbal and written communication skills
• Legible handwriting
• Customer service skills
• Project management skills
• Basic math skills
• Ability to multi-task
• Computer skills: knowledge of Microsoft Office
• Ability to work independently
• Delegation and follow up skills
• Leadership skills
• Passion for development of others
• Critical thinking and problem solving skills
• Knowledge of Human Resources and the laws applicable to supervising
• Time management must be able to respond to voicemails, emails, other communications, projects and expectations of role in a timely manner.

Work Environment:

This job operates in a laboratory and office type environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, and scanners. It also involves receiving packages and working on a receiving dock.

• PPE required daily including lab coat, safety glasses, socks, closed toed shoes. Gloves and masks occasionally.
• May occasionally work in temperatures above 95 degrees and below 32 degrees.
• May occasionally walk on slippery dock surfaces.
• May climb ladders and work off of elevated dock area.

Physical requirements:

• Must be able to move/traverse 60% of the day and remain in a stationary sitting/standing position at a desk while using a computer, keyboard, computer mouse and phone 40% of the day.
• This position moves or lifts items greater than 45lbs on a daily basis.
• Wear personal protective equipment such as lab coats, safety glasses, socks and closed toed shoes, gloves, facemasks
• Climb up and down ladder.