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Order Processing Supervisor - Log In (M-F, 6am - 2:30pm) - Salt Lake City, UT

Quick Facts
Company Name:Nelson Labs
Location:Salt Lake City, UT
Employment Type:Full Time
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At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of sterility assurance, medical device evaluation services and expert advisory services.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays, time-off and the opportunity to attend many company-sponsored employee and family events.

Nelson Labs employees play a critical role in reaching our mission of: Safeguarding Global Health.

Education and experience requirements:

Minimum 18 years old with a High School Diploma or equivalent. AS or BS in business management or equivalent experience preferred. Demonstrated proficiency in order processing or applicable experience. Completion of a supervisor course preferred.

Job Summary:

The supervisor assists the Sr. Lab Operations manager. The key responsibility of the Supervisor is to supervise direct reports, workflow and project management within the department. Acts a supervisor, ensuring that proper employee coverage and training needs are met. They assist with metrics and quality improvements. This a working supervisor role, job description is in addition to employee's regular duties.

Essential Duties:

  • Coordinate with the Sr. Lab Operations Manager to ensure coverage for business hours
  • Coordinate with the department leader to execute the process improvements within department and cross functionally
  • Supervise workflow and ensure resources and personnel are adequate to meet the requirements of the client.
  • Meet regularly with team to assess resource needs
  • Ensure adequate cross-training within the department to effectively manage changes in workflow.
  • Coordinate with workflow with other supervisors
  • Maintain and monitor production and quality metrics in accordance to NL performance goals
  • Recommend enhancements to improve customer service
  • Develop and implement process improvements to increase efficiencies and reduce waste.
  • Ensure company-side communications are disseminated to the appropriate personnel.
  • Ensure the NL service standard is known and practiced within the section.
  • Act as a subject matter expert (SME) for the team and knowledgeable of NL departments/systems
  • Effectively resolve problems in a timely manner with little or no supervision
  • Assist in training others on understanding interrelated systems
  • Supervise and conduct career development reviews for employees
  • Recognize employee's accomplishments
  • Perform one on one meetings, establishing objective guideline for annual review
  • Manage personnel issues and provide timely feedback/reinforcement on performance
  • Ensure personnel have adequate knowledge and training to perform their job functions.
  • Ensure personnel receive and complete required training in a timely manner
  • Ensure personnel know and follow company policies and procedures.
  • Assist with the day to day order processing and/or discrepancy processing as outlined in Sr. job descriptions

Regulatory Compliance

  • Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
  • Know and follow company policies and procedures.
  • Complete required training on time.


  • Attend work regularly and reliably.
  • Adhere to all policies and procedures.
  • Perform other duties as assigned

Competencies of this position

  • Attention to detail
  • Ability to follow written instructions
  • Verbal and written communication skills
  • Legible handwriting
  • Customer service skills
  • Project management skills
  • Basic math skills
  • Ability to multi-task
  • Computer skills: knowledge of Microsoft Office
  • Ability to work independently
  • Delegation and follow up skills
  • Leadership skills
  • Passion for development of others
  • Critical thinking and problem solving skills
  • Knowledge of Human Resources and the laws applicable to supervising
  • Time management must be able to respond to voicemails, emails, other communications, projects and expectations of role in a timely manner.

Work Environment:

This job operates in a laboratory and office type environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, and scanners. It also involves receiving packages and working on a receiving dock.

  • PPE required daily including lab coat, safety glasses, socks, closed toed shoes. Gloves and masks occasionally.
  • May occasionally work in temperatures above 95 degrees and below 32 degrees.
  • May occasionally walk on slippery dock surfaces.
  • May climb ladders and work off of elevated dock area.

Physical requirements:

  • Must be able to move/traverse 60% of the day and remain in a stationary sitting/standing position at a desk while using a computer, keyboard, computer mouse and phone 40% of the day.
  • This position moves or lifts items greater than 45lbs on a daily basis.
  • Wear personal protective equipment such as lab coats, safety glasses, socks and closed toed shoes, gloves, facemasks
  • Climb up and down ladder.

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