At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of laboratory testing and consulting services; dedicated to the mission of helping the best companies in the world improve the quality of life by providing the highest standard in laboratory testing.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays and PTO, and the opportunity to attend many company-sponsored employee and family events.

Because Every Employee Matters, we offer comprehensive training programs, mentorship, innovative lab practices, and a culture of employee collaboration.

Education and experience requirements:

• Accounts Receivable Processing
• Invoice Processing
• Purchase Order Reconciliation
• Customer Communication & Customer Service
• Account and Order Management
• Order Management/Processing

Job Summary:

This position ensures service and responsiveness for Nelson Laboratory clients. This will focus on daily operational support for invoice processing and client account maintenance. It includes fielding customer calls and building customer relationships through excellent communication.

They will perform various activities to support the company's billing processes. Responsibilities include issuing invoices and credit memos, updating customer records, and sending out monthly billing statements. The Invoicing Specialist will also prepare documents, track expenses, and handle incoming customer calls.

Essential Duties:

General Responsibilities

• Daily invoice processing
• Customer account maintenance including invoice and PO reconciliation process and payment disputes
• Communicate effectively with clients to identify needs and provide proactive solutions
• Maintain integrity of client sales and account contact information
• Payment application
• Answer inbound calls from clients
• Ensure first-answer service and responsiveness for clients
• Guide clients on how to use Nelson systems effectively

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.)
• Know and follow company policies and procedures
• Complete required training on time

Professionalism

• Attend work regularly and reliably
• Adhere to all policies and procedures
• Perform other duties as assigned

Competencies of this position

• Outstanding Customer Service skills
• Strong communication skills
• Computer skills: strong competency of Microsoft Office, Outlook Email and Excel
• Time management skills
• Problem solving skills
• Attention to detail
• Able to multi-task

Physical requirements:

Must be able to stand/walk for 10% of the day and 90% of the day sitting at a desk or on the computer. Must be able to occasionally lift a maximum of 45lbs.