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Technical Onboarding Consultant - Farmington, Ut

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Company Name:Pluralsight
Location:Farmington, Ut
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Description

Company Description About Pluralsight:Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world. Job Description The Technical Onboarding Consultant is a part of the Pluralsight Professional Services organization and works closely with the Customer Success Team. They are responsible for executing, and evolving Pluralsight’s white-glove onboarding service. This is a service provided to Pluralsight’s top-tier, strategic, and procuring customers.Pluralsight’s onboarding service is a robust offering that requires a Consultant with deep SaaS enterprise onboarding, and customer engagement experience. The role is holistically responsible for the success of newly signed customers.The onboarding experience includes alignment and delivery of Pluralsight’s existing Professional Services offerings suite, project leadership, coordination with marketing plans, deep engagement of technical content alignment, consulting on integration and analytics, training, and more.The Technical Onboarding Consultant functions as an expert in the Pluralsight platform and Service Offerings as well as business acumen relevant to executive technology buyers. They serve as both a customer-facing, and internal relationship expert.What you’ll own:Own the onboarding experience of Pluralsight’s most valuable customers from end-to-endBe accountable to key metrics that indicate onboarding successAct as an expert in SaaS onboarding best practices and serve as a Consultant to our customers in the best ways to approach themServe as a capture point for voice of the customer and provide feedback to Global Success Team leadership and to account leadership on recurring issues to help enhance product & services capabilityEngage Pluralsight customers in a way that increases retention at point of renewalBe an advocate for your assigned customers in providing and obtaining the support required to successfully onboard in a 30 to 90 day time period.Act as the customers key point of contact and trusted advisor through onboardingEnsure successful transition to the account CSMProvide project leadership throughout the onboarding engagementFacilitate platform awareness or marketing campaignsTravel to customer locations to facilitate Success Planning workshops.Ability to support topics and processes that require business acumen as well as deep technical insights.These technical abilities range from understanding how and where Pluralsight can live in a customer’s ecosystem (e.g. single-sign-on, data feeds, LMS, BI and platform integrations, etc.) to technical content alignment and delivery.Liaise with multiple customer SME groups and assist them in developing and implementing a strategy that translates learning objectives into business results. Qualifications Experience you’ll need:3+ years SaaS customer onboarding experience or implementation experience3+ years customer engagement or customer success experience4 year technical degree or equivalent work experienceAbility to communicate effectively with executives and leaders at all organizational levelsExposure to Enterprise-grade SaaS applications and show a competence in the ability to work within themExcellent business acumen with ability to simplify complex technical subjects to ensure mutual understandingAbility to quickly understand true root causes of customer requests & issues and execute on themSelf-starter who is able to effectively time manage, prioritize, produce with autonomy, and provide visibility to key initiativesStrong operational aptitude balanced by highly-effective interpersonal skill setTechnical expertise in multiple domains. This ranges from core critical thinking, to exposure to a wide varietyof tech stacks, to understanding how SaaS applications interact in enterprise customer environments.Formal project management certifications and work experience in a billable environment a plusUp to 25% Travel Required for on-site customer engagements Additional Information Working at PluralsightFounded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world. Our platform helps technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable and secure. We come to work everyday knowing we’re helping our customers build the skills that power innovation. And we don’t let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It’s our commitment to practicing them day in, day out that enables our performance. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.All your information will be kept confidential according to EEO guidelines. Summary Type: Full-timeFunction: Information Technology

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