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Technical Support - Draper, UT

Quick Facts
Company Name:Control4
Location:Draper, UT
Employment Type:Full Time
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Description

Join the growing team of the industry leader in high end smart home technology. Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorized dealers. We seek up-beat, quick-minded problem solvers who love to help others.

We have an immediate opportunity for entry-level and experienced support technician to provide phone, web-chat, and knowledgebase support to Authorized Control4 Dealerships. This means you will be supporting trained and certified technology professionals, just like you, as opposed to our end customers. 

We are seeking individuals who possess excellent verbal, written, and phone communication skills, who have professional install and configuration experience in the Custom Audio/Video channel. The ideal candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking.  Experience with automation products is a plus. 

Are you looking for a Career as opposed to a job? This is the place. We have a clearly defined path for those that want to do what it takes to grow their career at a fast-paced, high-tech company; both in dealer support, as well as multiple other opportunities thorough our company.

This Monday-through-Friday position starts at $19.23 per hour and goes up depending on your experience. We provide: 15 days of paid time off annually (increases to 18 days after two years of employment), 10 paid holidays, annual bonus, medical/dental/vision (beginning on the first of the month following your hire date), and 401(k) with company match.

Oh, we haven't mentioned our beta program yet! As a Control4 employee you are eligible to receive beta gear (Control4 equipment of your choosing) for your home AT NO COST TO YOU.  That means you can fully automate the lights, audio/video, doors, security system and more.

ITEMIZED DESCRIPTION OF DUTIES:

  • Answer inbound dealer support calls
  • Validate and author defect reports on issues found
  • Enter RMAs
  • Forum monitoring
  • Document creation for dealer self-help knowledgebase
  • Other special projects as assigned

NEEDED SKILLS AND EXPERIENCE:

  • Professional Audio/Video install experience
  • Distributed Audio/Video experience
  • Exceptional communication skills; Verbal, Written, Phone
  • Home Security experience a plus
  • Ability to work in a cubical for long hours
  • Proficient in Microsoft Word, Excel, and Outlook


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