| Employer: | inContact |
| Job Location: |
Salt Lake City - Salt Lake County |
| Employment Type: | Full Time |
| Benefits: | Full benefits including Medical, Dental, Life 401K etc, |
Description: |
About Us:
inContact Ticker Symbol: SAAS
This is an amazing opportunity to join a stable company that is growing with no end in sight. inContact creates contact center excellence by offering professional solutions designed to significantly enhance the customer contact experience, boost agent performance and increase profitability. Previously known as U.C.N., inContact now focuses on an SaaS model to deliver optimal value to its clients. We are getting bigger and better every day. Submit your resume and you will be contacted to learn more about what makes inContact a different and exciting place for a career.
The Security Officer will oversee and coordinate security efforts across the company. Coordinate the planning and implementation of enterprise IT system defenses against security breaches and vulnerability issues. Interface with inContact leaders to communicate corporate security vision and to solicit involvement in achieving higher levels of enterprise security. Support the sales environment by effectively communicating our security capabilities for our SaaS products and back office support environment. Gain appropriate security certifications to satisfy clients looking to purchase our SaaS products.
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Duties: |
Maintaining, as required a repository for all system certification documentation and modifications.
Coordinating IS security inspections, tests, and reviews.
Developing procedures for responding to security incidents, and for investigating and reporting security violations and incidents, as appropriate.
Ensuring proper protective and/or corrective measures have been implemented and documented appropriately when an incident or vulnerability has been discovered within a system.
Oversees the deployment, integration and initial configuration of all new security solutions.
Developing and implementing an information security education, training, and awareness program.
Responsible for ensuring inContact’s security architecture design is appropriate for business needs and meets industry best practices and regulatory compliance standards.
Reporting all security-related incidents to the appropriate internal and external officials.
Conducting periodic information system audits, log analysis, and procedural reviews to verify compliance with the security policies.
Coordinating periodic reviews and inspections as established in the certification and accreditation documentation.
Works with other executives to prioritize security initiatives and spending based on appropriate risk management.
Monitoring and periodically testing system recovery processes to ensure that security features and procedures are properly followed and restored.
Ensuring that all security-related documentation is current and accessible to properly authorized individuals.
Providing formal notification to the CSO when changes are planned that may impact the approved security posture of inContact or the associated certification and accreditation.
Ensuring that system security requirements are addressed during all phases of the system life cycle.
Works with outside consultants as appropriate for independent security audits.
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Qualifications: |
BS/BA or AAS in related field or a combination of education, training and experience beyond this baseline
Minimum of 5 years working in IT and data networks Minimum of 5 years in or with information security or security principles
Strong writing ability
Proven track record of solving problems.
Good organization and project management skills
Advanced computer skills in desktop applications
Posses excellent analytic skills including numbers, patterns, processes and data flow
Bonus Experience:
Proficient with Microsoft Project
CISA or CISSP certification
Knowledge of PCI, SAS70, and HIPAA compliance regulations.
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