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Customer Support Representative
Closing Date: Mar. 16, 2010
| Employer: | Tomax Corporation |
| Job Location: |
Salt Lake City - Salt Lake County |
| Employment Type: | Full Time |
| Salary Range: | Competitive Salary |
| Benefits: | Full |
Description: | Tired of working RETAIL hours . . . with nights, every holiday, and so many weekends? Always the person in the store that everyone goes to with “computer problems”? Do you have a solid and diverse retail background? Want a career change with upward mobility in the field of computer software?
If you are a current or former Retail Store inventory specialist, department head, store bookkeeper, assistant manager, or a store manager, we are interested in you!
We're Tomax, leaders of the retail revolution and makers of Retail.net, retail management software utilized by some of the top mass retail chains. We offer an extraordinary work experience and a cool environment located in downtown Salt Lake City.
We are looking for a Customer Support Representative. This position is responsible for providing technical application support to our mass retail customers by answering questions on function and usage of software products. This is not a call center type help desk position.
You must have the following skill set:
· 2-5 years experience in a customer applications support environment;
· Bachelors degree in Computer Science, Information Technology, Business, related area or equivalent experience;
· Proficient PC skills for testing, troubleshooting, and call logging;
· Good communication and interpersonal skills;
· Knowledge of the Tomax product suite is preferred;
· Retail background is preferred;
· Oracle, Unix, or Linux experience preferred; and
· Experience with SQL preferred.
For a better understanding please visit www.tomax.com to learn more about Tomax and Retail.net.
Competitive pay and great benefits package available, including:
· Medical insurance
· Dental insurance
· Vision insurance
· 401(k) and Roth 401(k) with employer matching
· Employer paid basic group term life insurance
· Employer paid long term disability insurance
· Short term disability insurance
· Flexible spending accounts
· Health savings accounts with employer contributions
· Generous paid time off allowances that begin to accrue immediately
Resumes accepted by email only at: resume@tomax.com (no recruiters please!)
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